Returns & Refunds Policy

Returns & Refunds Policy

Effective Date: 

Thank you for shopping at Omolin.com. We value your satisfaction and aim to ensure a reliable and transparent returns and refunds process.

✅ Eligibility for Returns

You may request a return under the following conditions:

  • The product you received is damaged, defective, or incorrect.

  • You notify us within 3 days of receiving your order.

  • The item must be unused, unopened, and in its original packaging.

🚫 We do not accept returns for:

  • Products damaged due to customer mishandling.

  • Products opened, used, or tampered with.

  • Change of mind or personal preferences after delivery.

🔄 How to Request a Return

To initiate a return:

  1. Email us at [email protected] or call 01906493505.

  2. Provide your Order ID, photos of the product, and a short description of the issue.

  3. Our support team will verify and approve your return request if eligible.

After approval:

  • You must send the item to our return address (provided by support).

  • Once received and inspected, we will notify you of the refund or replacement.

💵 Refund Process

  • Approved refunds will be processed to your original payment method (e.g., bKash, Nagad, bank).

  • Refunds are typically issued within 7 business days of receiving the returned product.

  • Refund time may vary based on payment gateway processing.

🚚 Return Shipping

  • If the return is due to our error (wrong/damaged item), we will cover the return shipping cost.

  • If not, the return shipping cost will be your responsibility.

📦 Exchange Policy

We offer exchange only if:

  • The product is in stock.

  • The original item meets return eligibility.

🛑 Cancellation Policy

Orders can only be cancelled within 1 hour of placement. After processing, cancellation is not possible.

📍 Contact Us

For returns, refunds, or any issues:

📞 Phone: 01906493505
📧 Email: [email protected]
📍 Address: House # 18, Road # 02, Tetul Tala Road, North Badda, Dhaka-1212